How Technology aligns to Gartner’s Nine Future of Work Trends, Post-COVID-19

Jun 8, 2020 | Tech Talk

As organizations and HR departments prepare themselves for the post-COVID-19 environment, it’s important to note that technology will play a vital role in Gartner’s Nine Future of Work Trends.

The COVID-19 pandemic emphasized how strategic IT has become to all organizations across all industries, making sure the business continued to operate outside of the normal operating model. The following couple of paragraphs talks about how technology is truly tied to business value!

Many organizations had no choice but to provide a quick fix for the remote teleworking and virtual meeting requirements – that is, since there was no time to create a true Business Continuity Plan (BCP), products were chosen at will and integration, where allowed, was forced and not seamless and many times, not secure. As many experts indicate, there will be a second wave of COVID-19 and it’s important for IT to properly plan a secure Teleworker solution based on different personas – not a “one design fits all” model. It’s about maintaining business continuity no matter where you are. It’s about how you communicate internally, with your customers and with your partners. It’s important that you can do this no matter where you are – at a home office, or on the road without a dedicated workspace or just need secure access from your personal device to cloud-based applications, like Microsoft 365 or Salesforce. As part of this BCP, organizations need to have a way to measure the results of their efforts. More and more IT management solutions incorporate advanced analytics that allow organizations to gain a better understanding of the trends they are seeing, the results they have gained and overall, the quality of their employees/customers/partners experience. The better the experience, the higher the productivity!

As more companies embrace the technology to enable the virtual worker, new policies are being put in place, such as staggered workforce days/hours or even the option to work from home 5 days a week. Such policies dictate that not only a proper Business Continuity Plan must be put in place, but these new policies will be an attractive feature to entice new potential employees, while creating loyalty with existing employees. Technology has always been considered an enabler, now more so than ever!

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Figure 5 - Phase IV

At the end of phase 4 the only remaining stations on the CS 1000 equipment were analog patient telephones. In this state the CS 1000 had become completely de-risked and converted into an analog gateway. Realistically the telephony system could remain in this state indefinitely, buying time to evaluate a next-generation system for patient phones that might include migration to a patient-entertainment platform, or migration to lower cost SIP telephones.

 

 

Migration – Phase V (End State) 

Phase 5 of the system migration consisted of (please see Figure 6 below):
- Migration of analog telephones to low-cost Cisco SIP phones
- CS 1000 decommissioning

Figure 6 - Phase V (End State)

 

Summary

Depending upon the approved budget, the system migration could be addressed over fewer or more phases than the example in our case study and/or a two-phase de-risk plan could be collapsed into a single de-risk phase if budget permits. As part of the engagement process, Eclipse provides a Statement of Work and an Eclipse Project Manager will provide a project plan that will detail the process steps, governance, tools, and timelines.

 

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