Workforce optimization (WFO) software is a program suite that combines recording, quality management (QM) and other contact centre technologies into one environment to oversee contact centre performance. A WFO suite typically includes tools for workforce management, quality monitoring, recording, coaching, performance management, surveying and speech analytics. The technology brings together and reports on many different functions within the business from the contact centre to the back-office. WFO technology adds additional value to your business because it delivers actionable insight that can help optimize your contact centre environment.









Home  |  About Us  |  Solutions  |  Clients  |  Contact Us