eCARE - Our Managed Service Solution

Run Your Business, Not Your Network

You want to ensure that your technology (UC, networking, WIFI and security) is always running smoothly and according to best practice. The rapidly changing technology environment constantly brings up questions and they can’t always be tackled by the expertise you have on staff.

Time, resources and capital funding are growing increasingly scarce. Succeeding in business requires flexibility, agility, and focus. You can’t afford to get sidetracked by issues like training staff on new technologies; keeping track of myriad devices; and monitoring corporate networks. By allowing a trusted partner to manage your network assets, you can control CAPEX and staff levels, leaving you free to focus on key business goals.

Simplified Business is Good Business

Our people, expertise, and tools can help you efficiently evaluate and incorporate emerging technologies. We can also accommodate your most demanding business requirements – including managing third-party networks. The scope of support, from simple monitoring to complex outsourcing, is up to you. 

Managing networks is our business. We have more than 20 years of experience delivering managed network services. We can help you understand the core elements driving your global communication networks and implement a strategy to improve reach, performance, capacity, and reliability

eCARE Advantages

  • Ensure network reliability, capacity and performance to meet changing demands
  • Do more with less staff and operate within budget
  • Stay ahead of performance issues
  • Find and fix bottlenecks or outages quickly
  • Perform network administration tasks faster
  • Get “push button” inventory results
  • See server problems in the context of physical and virtual machines and applications
  • See your virtual and physical environments in context
  • Manage Hyper-V and VMware hosts, resource pools and VMs

BRONZE

  • Access to our TAC – Technical Assistance Centre
  • Escalation management to Manufacturer
  • Monday to Friday 8:00 to 5:00
  • Bank of Hours available for your team to ask questions and obtain support

SILVER

  • ALL BRONZE FEATURES PLUS
  • Monitoring and alerting with proactive response
  • 24/7 support for mission-critical operations
  • Eclipse team will proactively monitor your infrastructure
  • Easy to understand reports
  • Inventory details