Having a small to mid-sized company doesn’t mean you have to settle for less when it comes to optimizing your business with future-friendly, virtual contact-centre solutions. With Eclipse’s new on demand e-HCC cloud Hosted Contact Centre offering, you can now give your clients the attention and service they deserve, and transform your business and customer service landscape by connecting the right people to the right resources—any time, any place.
Enjoy the power of enterprise-class cloud technology in your organization and reduce costs associated with traditional contact centres. Empower your front-line employees with features such as skills-based routing, real-time monitoring, web callback and call recording, just to name a few. And, to make our feature-rich e-HCC technology more user-friendly for all parties, you can now use e-HCC to engage clients on their channel of choice, simultaneously enlisting your agents anywhere, all while integrating our software with your CRM platform to optimize the delivery of client care, which we believe is the lifeblood of any business.
Our powerful, cloud-based e-HCC software is extremely flexible, quick to deploy and simple to use. And, with Eclipse’s long-standing contact centre expertise, you can rest assured that you are in good hands when we help you go virtual. With Eclipse’s e-HCC solution, you and your clients will have everything you need to cultivate more rewarding customer connections, improve agent performance and enhance contact center operations.
The future of communication is here. What are you waiting for? To see the full feature arsenal, check out all the e-HCC benefits we offer below:
Direct Agent Routing
Supervisor / Agent Tools
Agent Supervisor Tools
Reporting and Monitoring
random call recordings help in coaching agents. It’s easy to manage recordings
management and retrieval with call center call recording.
NetSuite Integration | Salesforce
Integration | Zendesk Integration | 8x8 CRM |
Quality Management | Workforce Management
Contact Center Continuity